Privacy Policy

D.W. Lloyd Limited is a local company which offers borehole, irrigation and pond installation and maintenance services.

When you request a service we will collect some personal information about you, including; your name, address, contact telephone numbers, email address.
We require this information for a number of different reasons including communication with you as we provide our service to you, communication on your behalf with third parties, reporting and research purposes and for marketing and other activities.

D.W. Lloyd Limited has created this privacy statement under the new general data protection regulations 2018. The statement is for your information and it covers how we collect, use, disclose, transfer and store your personal data.

1. Introduction and General Terms
D.W. Lloyd Limited is committed to protecting your personal information when you are using our goods and services. We want our services and products to be safe, transparent and reliable. This privacy statement relates to our use of any personal information we collect from you.

It also relates to our use of any personal information you provide to us by phone, SMS, email, and letters and other correspondence and in person.

In order to provide you with the full range of D.W. Lloyd Limited services, we sometimes need to collect information about you. This privacy statement explains following:
• what personal information we collect about you
• how we use information collected about you
• when we use your details to contact you
• under which circumstances we may disclose your personal details to any third party
• your choices around what personal information you provide to us.

D.W. Lloyd Limited is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the General Data Protection Regulations 2018. No system of data storage can be completely secure; if you have any concerns or complaints that your personal data held by D.W. Lloyd Limited could have been compromised: someone could have discovered your personal details held by us, please contact us immediately. Our contact details are at section 14 of the statement.

2. What information will D.W. Lloyd Limited collect about me?
When you get in touch with us either via email, our website, a telephone call or when you visit us at our office we will collect some personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, as well as information collected about the goods or services we provide you.

3. How will D.W. Lloyd Limited use the information collected about me?
D.W. Lloyd Limited will use your personal information for a number of purposes including the following:
• Ensure we have accurate information so that we may communicate with you and keep you updated of developments as we provide a service to you.
• Ensuring that we have consent and that we hold accurate information so that we may contact you at a future date for the purposes of quality control, surveys or other research purposes and for fundraising and marketing activities.
• Ensuring that we have accurate information for internal reporting.

4. When will D.W. Lloyd Limited contact me?
D.W. Lloyd Limited may contact you:
• in relation to any communication we receive from you or any other parties involved in the service we provide for you.
• in relation to any financial questions or issues.
• to invite you to participate in surveys about the service your received from D.W. Lloyd Limited.
• for reporting, research and marketing purposes

5. Will I be contacted for marketing purposes?
D.W. Lloyd Limited will only send you marketing emails or contact you where you have agreed to this by giving us your consent. From time to time we may also contact you and ask your views about the service D.W. Lloyd Limited has provided to you. We may personalise the message content based upon any information you have provided to us.

If you want to stop all personalised messages from D.W. Lloyd Limited, including targeted marketing messages you can contact us at any time and instruct us to stop. We will, of course, stop.

6. Will D.W. Lloyd Limited share my personal information with anyone else?
We will keep your information within D.W. Lloyd Limited except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies), where sharing is required to fulfil the contract between us or where you have consented to sharing your information with other parties involved in the service we provide to you.

Generally, we will use your information within D.W. Lloyd Limited and will only share it outside D.W. Lloyd Limited where you have requested it via a data portability request, or given your consent. D.W. Lloyd Limited requires all third parties to comply strictly with its instructions and D.W. Lloyd Limited requires that they do not use your personal information for their own business purposes and only use your information for reasons associated with the goods or services we provide for you.

7. How long will D.W. Lloyd Limited keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the purpose of the supply of goods of services and for any legal requirements. It is anticipated that we will hold your personal information for a period of seven years; this is a legal requirement which we have to meet.

8. Can I delete my personal information?
You can always ask for your information to be deleted by D.W. Lloyd Limited. However, please bear in mind that we are required to hold your data for a minimum period of seven years for legal reasons.

Deleting the data D.W. Lloyd Limited holds about you will raise any personal data we have about you and it will mean any data we hold about you after your request, that we use in future; will be made anonymous.

9. Can I find out what personal information D.W. Lloyd Limited holds about me?
Under the general data protection regulations 2018 you have the right to request a copy of the personal information D.W. Lloyd Limited holds about you and to have any inaccuracies corrected. (We require you to prove your identity with two pieces of approved identification). We have a legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this privacy statement to the Data Protection Officer, D. W. Lloyd Limited, Building F, Les Huriaux Farm, Rue Des Huriaux, St Martins, Guernsey, GY4 6SY.

We will need two copies of forms of identification, which can be:
• passport
• drivers licence
• birth certificate
• utility bill (from last three months)
• current vehicle registration document
• bank statement (from last three months)

10. Web browser cookies
a) What is a cookie?
A cookie is digital information, which has a unique identifier function that are sent to your computer, tablet or mobile phone (a device) web browser from a website that you visit and are stored on your device. All websites can send cookies to your device web browser if you allow it. Many websites do this in order to track online usage. Similar technologies are also often used within emails.

D. W. Lloyd Limited uses cookies or other unique identifiers when you visit our website.

b) other information collected from web browsers
your web browser may also provide the information about your device such as an IP address and details about the browser that you are using.

D.W. Lloyd Limited does collect information such as the device you are using, your IP address or the browser you are using.

11. Do not track (DNT) browser setting
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third-party ad networks, social networks and analytic companies.

D.W. Lloyd Limited does respond to DNT requests.

12. Changes to D.W. Lloyd Limited privacy statement
This privacy statement may be updated from time to time so you may wish to check it each time you submit personal data to D.W. Lloyd Limited. If you do not agree to any changes, please do not continue to use D.W. Lloyd Limited website or submit your personal data to D.W. Lloyd Limited. You can also delete your personal data that D.W. Lloyd Limited holds at any time (subject to any legal reasons we may have to keep some of the data we hold about you).

13. Sharing of your data with others
As part of the goods or service that we provide it may be necessary to share data we hold about you with third parties. Before we share any of your personal data we hold about you with any third party we will gain your consent. If you do not want us to share your personal data with any third party please let us know.
You also have the right to ask us to share your personal data with anyone you wish. To exercise this right to data portability please write to us, giving full details, using the details provided at section 14 of this statement.

14. Contacting D.W. Lloyd Limited about this privacy statement
If you have any questions or comments about D.W. Lloyd Limited privacy statement please contact: The Data Protection Officer, Building F, Les Huriaux Farm, Rue Des Huriaux, St Martins, Guernsey, GY4 6SY. Email: info@dwlloydltd.com